Terms & Conditions

Handmade to Order

Our items are handmade, just for you, and finished dimensions may vary by approximately 1–2cm from those specified. This tolerance is normal for handcrafted furniture and is not considered a defect. Natural materials such as wood and fabric may also show slight variations in grain, texture, and colour, which add to the individual character of each piece.

It is your responsibility to ensure that all details provided at the time of ordering are correct, including bespoke dimensions, colours, fabrics, and any personalisation choices. We recommend double-checking your specifications before confirming your order, as we are unable to accept returns or offer refunds for errors in the details you supply.

Updating Your Order

If you need to amend your order, please contact us as soon as possible on hello@kinfieldstudio.com. We will always try to help where we can, but we cannot guarantee that changes can be made once production has begun.

Because production begins shortly after your order is placed, we are unable to accept cancellations or offer refunds once an order has been confirmed, unless the item arrives faulty or damaged.

Shipping Times

Our shop listings contain our target production times from the point at which we receive your chosen fabric to your piece being ready to ship. We endeavour to meet our estimated fulfilment times, if timings change we will contact you as soon as possible.

Returns

All pieces are handmade to order and produced specifically for you. For this reason, made-to-order items are non-returnable and non-refundable unless they arrive faulty or damaged.

If your item is faulty, please contact us within 10 days of delivery with your order number and photographs of the fault. We will arrange a repair, replacement, or refund as appropriate.

Any returned, non-faulty items which match their relevant description are subject to a 20% re-stocking fee.