Privacy Policy

Effective Date: 01.06.2026

1. Introduction

This Privacy Policy explains how Kinfield Studio ("we", "our", or "us") collects, uses, stores, and protects your personal information when you visit our website or purchase our made-to-order bespoke products. We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Business Name: Kinfield Studio

Email: hello@kinfieldstudio.com

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

3. Information We Collect

When you use our website, we may collect the following information:

Information you provide directly:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number (if provided)

  • Order details

  • Any information you provide relating to custom or bespoke requests

  • Communications you send to us

Information collected automatically:

When you browse our website, Squarespace may automatically collect information including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • Cookies and similar technologies

Please see our Cookie Policy for more information.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Create and manufacture bespoke products

  • Process payments

  • Communicate with you about your order

  • Provide customer support

  • Maintain our business records

  • Improve our website and customer experience

  • Comply with legal and tax obligations

  • Prevent fraud and protect our business

We will only use your personal information where we have a lawful basis for doing so.

5. Lawful Basis for Processing

Depending on the circumstances, we process your personal information because:

  • It is necessary to fulfil a contract with you.

  • It is necessary to comply with legal obligations.

  • It is in our legitimate interests to operate and improve our business.

  • You have given consent where required (for example, for marketing communications).

6. Payments

Payments made through our website are processed securely via Squarespace's integrated payment providers. We do not store or have access to your full payment card details. Payment information is handled by the relevant payment processor in accordance with their own privacy and security policies.

7. Website Hosting

Our website is hosted by Squarespace. Squarespace provides the online platform that allows us to sell our products and securely process orders. Your information may therefore be processed and stored by Squarespace in accordance with their privacy practices.

8. Sharing Your Information

We only share your information where necessary, including with:

  • Squarespace (website hosting and ecommerce platform)

  • Payment processors

  • Delivery and courier companies

  • Professional advisers such as accountants where required

  • Government authorities where legally required

We do not sell or rent your personal information to third parties.

9. International Transfers

Some of our service providers, including Squarespace, may process information outside the United Kingdom. Where this occurs, appropriate safeguards are used to ensure your information remains protected in accordance with UK data protection laws.

10. Data Retention

We keep personal information only for as long as necessary to:

  • Fulfil your order

  • Meet our legal and accounting obligations

  • Resolve disputes

  • Enforce our agreements

Order records may be retained for up to six years after the end of the relevant financial year where required for tax and accounting purposes.

11. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information in certain circumstances

  • Restrict processing

  • Object to certain types of processing

  • Request transfer of your information where applicable

  • Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details above.

12. Marketing

If you choose to receive marketing communications from us, you may unsubscribe at any time by following the unsubscribe link in our emails or by contacting us directly. We will not send marketing emails without your consent where consent is required by law.

13. Cookies

Our website uses cookies and similar technologies to help the website function, analyse visitor activity, and improve your experience. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

14. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

16. Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve your concerns. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO). For more information, visit: https://ico.org.uk/